All orders must be submitted through VapeSocket.com or through our POS. We do not accept orders over the phone. All orders must be written in full case pack quantities. If case pack quantities are not met, VapeSocket reserves the right to increase the quantities to meet our case pack requirements.
Back orders will be shipped without notice if within 60 days of the order date.
All changes to open orders must be submitted in writing.
All prices are listed in US dollars. All prices are subject to change without notice.
E-COMMERCE PRICING POLICY
VapeSocket's intention is to support full-priced business models. Customers may not use the VapeSocket name or products we sell to advertise or otherwise promote VapeSocket products on the Internet at a net price that is lower than our set MAP (minimum advertised price). Please refer to our line sheet for the MAP.
All sales and promotional events that involve lowering the net price described above should be short-term in scope and limited in frequency. If a customer operates outside this e-commerce pricing policy, VapeSocket will request that the customer cease advertising or promoting products on the Internet in violation of the policy. In addition, VapeSocket will cease to accept and/or ship orders from said customer.
E-COMMERCE INVENTORY POSITION
VapeSocket is interested in establishing business relationships with retailers who stock products. Therefore, we require that customers only feature products on their websites that they have in stock, ready to ship to their customers. Once the product is out of stock it should be marked as sold out and/or removed from the site.
Online retail stores may use product descriptions or copy that can be found in our wholesale catalog or on VapeSocket.com. The supplier name must be listed as VapeSocket for all products.
All VapeSocket images, logos and photography are the exclusive property of VapeSocket. Image usage and reproduction requires written permission and is conditional on the approval of medium and specific use.
We ship by UPS Ground for domestic orders and USPS Priority Mail International for International orders. We are happy to work with you if there is another shipping method (Freight/DHL/FedEx) that you would prefer to use. We will not ship via any method that does not provide detailed tracking.
ADDITIONAL HANDLING & PACKAGING FEES
Special handling, labeling, or packaging requests are subject to an extra charge.
DROP SHIPPING AND C.O.D.
VapeSocket does not drop ship or ship c.o.d.
While we are happy to work with you to get your shipment out by a certain date, our lead times are not guaranteed. Once an order is confirmed, in-stock items usually ship in 1-2 weeks. Out of stock or backordered items usually ship in 6-8 weeks. If timing is critical, please submit your order at least two months before your need-by date. Lead times after tradeshows are 4-8 weeks.
We reserve the right to cancel an order for any reason, including but not limited to a poor fit with VapeSocket’s brand image, failure to pay after repeated attempts to contact the buyer, and/or proximity to another wholesale account.
We accept payment by company check, wire transfer, and the following credit cards: Visa, Mastercard, Discover and American Express. Wire transfers have an additional surcharge. Returned checks are subject to a processing fee.
Net 30 terms will only be offered upon approval to customers who have submitted satisfactory credit references and who have placed a minimum of 6 orders. Net 30 terms may be revoked after multiple late payments.
Payments must be made on or before the due date. Late payments are subject to a 2% monthly finance charge. VapeSocket reserves the right to submit all unpaid invoices to a collection agency. The buyer is responsible for any collection costs or legal fees.
All shipments must be inspected at the time of delivery for shortage and damages before signing acceptance of goods. Any claims for damages or shortage of cartons must be made directly with the carrier immediately. We are not responsible for any delay or damage caused by the carrier. If there is concealed damage, please contact us within 14 days of receiving the goods.
Merchandise cannot be returned without prior authorization. No returns or refunds will be given after 30 days from the invoice date. There will be a 20% restocking fee assessed for any items returned and the customer is responsible for return shipping charges. If returning merchandise due to defect or damage, VapeSocket will send you a call tag.